We are working with a fast-growing digital marketing agency that works with both B2B and B2C clients.
They combine the agility of a small team with the delivery capability of a much larger one with support across the UK.
They’re looking for a new Client Services Account Manager to join their high-performing team due to recent growth within the business. The agency offers a fully remote setup with monthly in-person meetups in London or Hertfordshire, 25 days’ holiday + bank holidays, provided laptop, strong senior leadership, and real progression opportunities as the team scales.
The Opportunity:
This is a role for someone who thrives on owning client relationships, keeping projects running smoothly, and ensuring work is delivered to an exceptional standard. You’ll act as a trusted point of contact for clients coordinating internal specialist across PPC, paid social, SEO, content, and design.
While hands-on PPC and SEO experience is a bonus, the core of this role is client communication, project management, and internal coordination. The agency is growing quickly so there are opportunities for progression into senior roles.
Key Responsibilities:
Act as the main day-to-day contact for a varied client portfolio.
Lead client communication and ensure deliverables are clear, timely, and on track.
Coordinate internal PPC, SEO, design, and content specialist.
Support monthly reporting and attend occasional in-person meetings.
Maintain and improve processes as the agency grows.
Identify opportunities for upsells and expanded support.
Support proposal development and scopes of work.
Provide light hands-on marketing support where needed (PPC, paid social, SEO).
About You:
You’ll succeed in this role if you are:
Client-focused: Clear communicator, organised and reliable.
Process-driven: You like structure and ensuring nothing slips.
Commercially curious: Happy spotting opportunities to add value.
Comfortable in agency life: Able to juggle multiple clients and deadlines.
Self-motivated: Thrive in a remote environment and take initiative.
Essential Experience:
Minimum 2 years of digital marketing agency experience (non-negotiable).
2-4 years in client services, account management, or project oversight.
Working understanding of PPC, paid social, and SEO.
Confident presenting work and leading conversations.
Excellent organisational skills and attention to detail.
If you’d like to discuss the role or think it could be a great next step for you, apply now to find out more.
This role is remote working with once a month meetings in London or Hertfordshire.
Kin Collective Recruitment specialises in marketing, brand, product, creative, digital, and communications careers across the UK, connecting ambitious people with companies that value their talent.
Please include your current or preferred location, salary expectations, and notice period when applying. CVs in Microsoft Word format are preferred (avoid textboxes or images to ensure accurate matching).
We are committed to equality, diversity, and inclusion, actively promoting diversity across all minority groups to create workplaces where everyone feels valued, respected, and empowered.
Kin Collective Recruitment Ltd is acting as a recruitment agency for this vacancy in accordance with the Employment Agencies and Employment Business Regulations.